📑 In this guide

Auto‑renewal for daily, weekly, or monthly bundles can be convenient, but it often leads to unexpected deductions when you forget to cancel. Safaricom and Airtel both offer bundles that automatically renew, draining your airtime or M‑PESA balance. This guide shows you how to disable auto‑renewal on both networks, and explains why using a reseller till like 509947 is a superior alternative – no auto‑renewal, cheaper prices, and Okoa friendly.

Why Auto‑Renewal Can Be a Problem

⚠️ Important: Auto‑renewal is often enabled by default when you first subscribe to a bundle. You must manually disable it for each recurring bundle.

How to Stop Auto‑Renewal on Safaricom

Safaricom bundles that auto‑renew include many daily, weekly, and monthly data packs. To cancel:

  1. Dial *544#.
  2. Select Manage Subscriptions (option 4 on the main menu).
  3. Choose Manage Auto‑Renewal.
  4. Select the bundle you want to cancel auto‑renewal for.
  5. Confirm cancellation.

You can also dial *100# → My Account → Manage Subscriptions → Cancel Auto‑Renewal.

Once cancelled, your current bundle will continue until its expiry, but will not renew.

How to Stop Auto‑Renewal on Airtel

Airtel’s auto‑renewal works similarly. To cancel:

  1. Dial *544#.
  2. Select Manage Subscriptions or Auto‑Renewal (menu may vary).
  3. Select the active bundle.
  4. Choose Cancel Auto‑Renewal.
  5. Confirm.

Alternatively, use the My Airtel app: Go to Bundles → My Subscriptions → Auto‑Renewal → Disable.

Why Reseller Tills (Like 509947) Are Better – No Auto‑Renewal

When you buy bundles via a reseller till, there is no auto‑renewal. You pay once for a specific bundle, and it never renews automatically. This gives you complete control over your spending. Additional advantages:

Price Comparison: Official Bundles (with Auto‑Renewal) vs Reseller Till (No Auto‑Renewal)

BundleOfficial Price (auto‑renewal risk)Reseller Till 509947Auto‑Renewal?
1GB (1 Hour) – Safaricom Ksh 50 Ksh 19 ❌ No (reseller)
1.25GB (Midnight) – Safaricom Ksh 100 Ksh 55 ❌ No
2GB (Midnight) – Airtel Ksh 100 Ksh 53 ❌ No

How to Switch to Auto‑Renewal‑Free Bundles with Till 509947

  1. Visit the BingwaSokoni website to see current prices.
  2. Open M‑PESA → Lipa na M‑PESA → Buy Goods.
  3. Enter Till Number 509947.
  4. Enter the exact amount for your chosen bundle.
  5. Confirm with PIN – bundle delivered instantly, no auto‑renewal.

Repeat only when you need more data – no surprise deductions.

What About Bundles Already on Auto‑Renewal?

If you already have active auto‑renewal bundles from Safaricom or Airtel, follow the steps above to cancel them. After they expire, switch to reseller till purchases for future top‑ups. You will save money and avoid unwanted renewals.

❓ Frequently Asked Questions – Auto‑Renewal

❓ Can I stop auto‑renewal for a bundle that I just subscribed to?

Yes – you can cancel auto‑renewal immediately after subscribing. Your current bundle remains active until its expiry, but it will not renew.

❓ Does Till 509947 have any auto‑renewal feature?

No – reseller tills do not support auto‑renewal. You pay per bundle, and that’s it. This is intentional to give you full control.

❓ Will cancelling auto‑renewal affect my Okoa status?

No – Okoa is separate. Cancelling auto‑renewal only stops future bundle purchases.

❓ I cancelled auto‑renewal but money was still deducted – what happened?

If you cancelled after the renewal had already been processed, the deduction may have been for the next cycle. Contact your carrier’s customer care for a refund if it was unauthorised.

💡 Pro tip: After cancelling auto‑renewal, delete any stored payment methods in your MySafaricom/MyAirtel app to prevent accidental reactivation. Then bookmark the BingwaSokoni website for instant, no‑auto‑renewal bundles.